Who We Are
OptiRentals, along with its subsidiaries and affiliates, is a leading provider of rental property and management services.
Our Commitment to Privacy
At OptiRentals, we take the responsibility to protect your personal information seriously. This statement outlines how we collect, use, store, and protect your information and explains your privacy rights. Our approach to managing and using personal information is detailed in our Privacy Commitment.
If We Change This Privacy Statement
OptiRentals may update this Privacy Statement periodically. When updates are made, the revised statement will be posted on this page, and, where necessary, we will notify you. Please revisit this page to stay informed of any changes.
It is also important that the personal information we hold about you remains accurate and current. Please notify us of any updates to your personal information during your relationship with OptiRentals.
The Personal Information We Collect
We are transparent about the information we collect and how it will be used. Below are the categories of personal information we may collect, depending on the nature of your relationship with OptiRentals and the services or products you use:
- Commercial Information: Records of services purchased, considered, or preferences related to rental properties.
- Contact Details: Name, address, and telephone number.
- Financial Information: Bank account details, payment information, and other financial data.
- Identification Data: Government-issued IDs, proof of residency, and similar identifiers.
- Network Activity Data: Information about website interactions, browsing history, and cookie data.
- Professional Information: Details about your professional role or organization.
- Visual and Audio Recordings: Customer service call recordings, photographs, or other media.
Our Legal Basis for Processing Your Information
We process your personal information based on legal grounds such as fulfilling a contract, complying with legal obligations, obtaining your consent, or pursuing legitimate business interests.
Where We Keep and Process Your Information
Your personal information may be transferred or stored outside your country of origin. We ensure that appropriate security measures and safeguards are in place, including adherence to relevant international agreements or contractual obligations.
Keeping Your Information Safe
We are committed to using robust security measures to protect your personal information, whether stored electronically or physically.
How Long We Keep Your Information
We retain your information only as long as necessary for business or legal purposes, after which it is securely deleted.
Your Personal Information Rights
Depending on applicable privacy laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Data Portability: Request that your information be transferred to another organization.
- Erasure: Request the deletion of your personal data when legally permissible.
- Correction: Request corrections to inaccurate or outdated information.
- Restriction: Request that we limit the processing of your data under certain conditions.
- Objection: Object to the processing of your personal data, including for marketing purposes.
Stopping Marketing Communications
If you have provided consent to receive marketing materials, you can withdraw it at any time by reaching out to our Privacy Office.
How to Raise a Concern or Ask a Question
If you have questions or concerns regarding your personal information, please reach out to us through our Privacy Office. If unsatisfied with our response, you may contact the relevant Data Protection Authority in your region.
How to Raise a Concern or Ask a Question
If you have questions or concerns regarding your personal information, please reach out to us through our Privacy Office. If unsatisfied with our response, you may contact the relevant Data Protection Authority in your region.
Contact Us
For all other inquiries, please write to:
OptiRentals, Privacy Office